Terms of use

This site — yoros.co.za — is published by Yoros, the trading name of Stéan Bouwer, a sole proprietor in the Republic of South Africa. Using it means accepting what follows.

These terms cover the website and nothing else. They are not the terms of an engagement, and reading them tells you nothing about how work is contracted. See "Engagements" below.

This site describes work I have done and services I offer. It is provided as is, and I make no guarantee that it is free of error or always available.

I may change any of it — the writing, the case studies, the structure — without notice. Nothing here is a commitment to keep a page at a particular address.

Nothing here is advice. The case studies describe what was done in specific circumstances for specific clients, with facts I could see and constraints I was working inside. Your circumstances are different, and reading about someone else's operation is not a substitute for looking at yours.

Nothing here is an offer. Figures that appear in case studies are records of what happened, not predictions of what would happen for you. No price appears on this site, and nothing on it forms a contract or a quotation.

Nothing here is a guarantee of a result. Prior work is evidence of experience. It is not evidence of what your programme will do.

Everything on this site — the writing, the case studies, the design, the photography and the mark — is owned by Stéan Bouwer or used with permission.

You are welcome to quote from it with attribution and a link. You may not republish it wholesale, sell it, or present it as your own. Client names and marks appearing here belong to those clients and are used to describe work actually done.

Work is done under a separate written agreement. That agreement sets scope, fees, timelines, confidentiality and everything else that matters. Where anything on this site differs from it, the agreement governs — without exception, and including anything you may have read into a case study.

An enquiry is not an engagement, and neither is a conversation about one.

Where I link to someone else's site — a client, a publication, a regulator — I do not control what is there and am not responsible for it. A link is a reference, not an endorsement.

To the extent the law allows, Yoros is not liable for loss arising from your use of this website or from anything you relied on here.

Nothing in these terms limits any right you have under the Consumer Protection Act 68 of 2008 or any other South African law that cannot be contracted out of. Where a clause here conflicts with such a right, the right wins and the rest of these terms stand.

What happens to information you send me is in the privacy notice, and what the site collects is in the cookie notice. Neither is long, because there is not much to describe.

South African law, and the South African courts.

The Electronic Communications and Transactions Act 25 of 2002 asks a supplier offering services through a website to publish who it is and what it offers. Whether it reaches this site is arguable — nothing is sold here, there is no checkout, no payment provider and no price on any page.

It is not worth arguing. Section 43(3) gives a consumer a fourteen-day cancellation right where the required information is missing, so it is set out here rather than left to the argument.

A sufficient description of the services, which is the one item the table does not carry:

Project, programme and change work for organisations that have something important that is not working. That covers taking an initiative that has stalled and getting it delivered; redesigning how a business or a department actually operates and carrying the change through the people it affects; standing in as accountable leadership for a defined period; and building or selecting the systems that make a redesign hold. Digital where digital is the answer, and not only where it is not. Work is scoped per engagement and contracted in writing before it begins; nothing on this website forms a quotation, an offer or a contract.

Three of the listed items do not arise: there is no self-regulatory body this practice belongs to, no code of conduct it is bound by, and the registration-number item is for legal persons — a sole proprietorship is not one. The remaining items concern payment, delivery, returns and the security of a transaction, and there is no transaction on this website to attach them to.

Stéan Bouwer — contact@yoros.co.za.